Returns & Refund Policy

At Chip Hack, transparency is our core principle. Our policy is designed to provide legal safety and operational speed, protecting customer rights while preserving the integrity of our high-end technology curation.

1. Right of Withdrawal & Evaluation Window: We guarantee the right to cancel your purchase within an extended 15-calendar-day window following product delivery, offering a period that exceeds standard statutory minimums.
2. Product Condition for Approval: For a return to be approved, the item must be in like-new condition with minimal signs of handling (opened strictly for inspection and testing), returned in its original packaging with all manuals and included accessories intact and undamaged.
3. Return Procedure (Reverse Logistics):
- Request: Contact us via email at [email protected] or WhatsApp at +55 (47) 9 8818 6936 with your order number.
- Authorization: You will receive a prepaid reverse logistics shipping label.
- Shipping: Drop off the item at the designated carrier office. All return shipping costs are fully covered by Chip Hack.
4. Immediate Refund Upon Inspection: We strive for prompt resolution. Refunds are processed immediately once the returned package arrives and completes technical inspection at our operational center.
Inspection & Video Logging: For mutual security, we record video logs of every unboxing to verify that all physical condition and technical requirements are fully met.
Completion: Once product compliance is verified, the refund authorization is issued right away.
5. Direct Exchange Policy: To maintain precise inventory control and fast fulfillment, we do not perform direct product exchanges. Our standard protocol is the return of the current item for a full refund, allowing you to place a new order for your preferred model on the store.

Returns & Refunds